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ONLINE SERVICE

Shipping & Delivery

Jewellery care

Since 1959, Primus has maintained the highest standard through generations. Created the most beautiful design, materials and craftsmanship.

Jewellery cleaning & Repair

Bring your Primus Jewellery to our shop. For ring resizing, new polishing or repair jewellery of loose stone.
Our Primus professional team honored to service you and take care of your beautiful jewellery.

Shipment & Return

Primus has online service, to shipping address worldwide with insurance covered. Primus will shipping your jewellery when the payment has been received.
To ensure the service delivery of your order, Primus does not ship order to post office box, but Primus use the special insurance service company to deliver shipment to our valued customers.

Shipping Time

Please allow 4-5 days business days. You will receive shipment.
More information on complimentary shipping
  • Free shipping for our valued customers
  • Sale tax & custom fees in each country do not count toward the total amount.

Exchange policy

You are also welcome to visit Primus shop to process the exchange. Please bring your Primus certificate card with you.

For any purchases will have 7 days exchange policy from the purchasing date. And exchange jewellery will be made to the purchaser upon if payment has been received.
Special order, made to order creation, cannot be exchange.

Primus has no refund policy.

CONTACT US

IF YOU NEED HELP, EMAIL OR CALL CUSTOMER SERVICE AT

EMAIL: info@primusjewellery.com
LINE ID: @primusjewellery
WhatsApp No.: +6695 789 2454
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